May 27, 2010

National Express East Anglia - your chance to 'Ask the Managers'

As part of a policy of 'meet and greet', National Express East Anglia are offering us, the long-suffering passengers, a chance to meet their managers at Stowmarket station on Tuesday, June 1st, between 7 a.m. and 9 a.m.

This is your chance to ask them why the Mainline service is so unreliable (only 87.8% of trains met the performance criteria). Just so that you know, these are the reasons why a train might be a 'public performance measure' failure.
  • arrived at its final destination greater than 4 minutes later than the advertised arrival time (or greater than 9 minutes for Intercity services)
  • did not run at all
  • did not complete its booked journey
  • did not call at all its booked stations
I'm intending to be there, if only to ask them how they plan to deliver upon their promises when they're going to lose the franchise anyway...

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